Refund Policy
Our bot-refund arrangement, mentorship cancellation terms and your consumer rights.
Effective date: 2 November 2026
01. Scope of this policy
This Refund Policy applies to purchases from Billionaires Forex Academy Limited. It distinguishes our commercial bot-refund arrangement from mentorship bookings. It must be read alongside our Terms and Conditions and the description supplied at the time of purchase.
02. 14-day refund for bot faults
You may request a refund within 14 calendar days of purchasing the Tinga Tinga Trading Bot if there is a genuine technical defect in the bot itself that prevents it from functioning as described. Email us within that period with your order details, a description of the fault and relevant evidence. If access was not delivered or was delayed, contact us promptly; this commercial deadline does not limit any mandatory remedy for non-delivery.
03. What does not qualify
Our commercial refund arrangement does not cover installation or setup difficulties, incorrect configuration, incompatible or inadequately configured devices, internet or hosting problems, broker restrictions, trading-platform issues, or other client-side problems that are not caused by a defect in the bot itself. Change of mind, lack of trading knowledge, dissatisfaction with market results, trading losses and failure to make a profit are not qualifying bot faults. These exclusions do not override legal rights where a product was misdescribed or an issue is our responsibility under applicable law.
04. How to request a refund
Email [email protected] with your name, order number or purchase reference, purchase date, platform and device details, and a clear explanation of the problem. Include error messages, screenshots or logs where available, removing passwords and unnecessary personal or financial information. We may request reasonable diagnostic information to distinguish a bot fault from a setup or client-side issue. We will assess the evidence, explain our decision and, if approved, confirm the next steps. Do not share account passwords.
05. Assessment and outcome
A verified qualifying bot defect reported within the 14-day period is eligible for a refund of the bot purchase price. Troubleshooting or a proposed fix does not remove a qualifying request made within that period. We will handle requests without undue delay and comply with any legally required response and reimbursement deadlines. If a refund is issued, the corresponding licence and entitlement to use the bot end and you must stop using and remove the refunded software from your devices. A bot refund does not reimburse trading losses.
06. Mentorship: no voluntary cancellations
Mentorship purchases are non-cancellable and non-refundable for change of mind. Non-attendance, withdrawal and unused sessions do not create a voluntary refund entitlement. Contact us promptly about scheduling concerns; rescheduling is not guaranteed. If we fail to provide the purchased mentorship, or mandatory consumer law provides a cancellation or remedy, your legal rights remain available.
07. Mandatory consumer rights
This policy provides a commercial refund arrangement in addition to rights that cannot lawfully be excluded. The 14-day bot-fault window and no-cancellation mentorship rule do not limit statutory rights for faulty, misdescribed or undelivered digital content or services, or any applicable cooling-off right. Where immediate digital delivery affects a statutory withdrawal right, any legally required prior express consent and acknowledgement must be obtained separately; this policy alone does not obtain or waive them. Mandatory local law takes precedence over conflicting terms.
08. Questions or complaints
For refunds or a review of a decision, email [email protected]. Include your purchase reference and the reason for your request. The contracting business is Billionaires Forex Academy Limited, Dar es Salaam, Tanzania.
Contact our team at [email protected].