Privacy Policy
How we handle personal information when you visit our website or use our services.
Effective date: 2 November 2026
01. Who is responsible for your information
Billionaires Forex Academy Limited, Dar es Salaam, Tanzania, is responsible for personal information processed through this website and our services. For privacy questions or rights requests, email [email protected]. This policy covers the website, customer enquiries, orders, mentorship and associated communications.
02. Information we collect
Information you provide may include your name, email address, telephone number, account details, order records and the contents of enquiries or support requests. Our contact form asks for first name, last name, email, subject and message. Mentorship communications may include scheduling information and material you choose to share during sessions. Technical information may include IP address, browser and device information, pages visited, cookies and diagnostic information generated when you use the website. Do not include passwords or unnecessary sensitive information in messages or screenshots.
03. How and why information is used
We use information to respond to enquiries, fulfil orders, provide access and mentorship, administer customer accounts, investigate product faults and refund requests, maintain website security and meet legal recordkeeping obligations. Where applicable law requires a lawful basis, processing is based on performing or preparing a contract, complying with legal obligations, consent where required, or legitimate interests such as security and responding to enquiries, subject to your rights. Promotional communications and non-essential tracking require consent where applicable; you may withdraw consent without affecting earlier lawful processing.
04. Cookies, analytics and embedded content
The website uses WordPress and WooCommerce functionality and may store cookies needed for accounts, shopping baskets and website operation. Public pages also include Google tag infrastructure, Meta/Facebook tracking references and embedded Instagram content. These technologies can process device identifiers, browsing activity and IP addresses and may connect activity with a third-party account when you are signed in. Non-essential analytics or advertising technologies require consent where applicable. Browser settings can restrict or delete cookies, although some functions may then be unavailable. Third-party privacy policies explain their own processing; this policy does not claim that a cookie-consent control is currently installed.
05. Sharing and external platforms
Information may be accessible to service providers supporting website hosting, administration, customer communications and service delivery, to the extent needed for those tasks. Joining WhatsApp or using Zoom, Instagram or other external platforms brings your use under their privacy terms. We may disclose information where required by law or necessary to protect legal rights and security. Information you post publicly or share within a third-party community may be visible to others according to that platform’s settings. Contact us for information about providers relevant to your enquiry.
06. International processing
Customers may access our services worldwide, and external service providers may process information outside Tanzania or your country of residence. Where data-protection law requires safeguards for an international transfer, the applicable safeguards must be used. You can contact us for information about processing locations and safeguards relevant to your data.
07. Retention and security
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including service delivery, resolving disputes and any applicable legal recordkeeping requirements. Retention depends on the type of record and the circumstances; contact us about a specific record. We use reasonable organisational and technical measures appropriate to the information, but no internet transmission or storage system is completely secure. Protect your login credentials and notify us promptly of suspected account misuse.
08. Your privacy rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability of your information, object to processing, or withdraw consent. Some requests are subject to legal exceptions, including records we must retain. Email [email protected]; we may need proportionate identity verification and will respond within applicable legal time limits. You may complain to Tanzania’s Personal Data Protection Commission or another competent data-protection authority. Unsubscribing from promotional messages does not prevent essential service communications.
09. Adults only and policy updates
Our services are intended for adults aged 18 and over. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate action. We may update this policy as practices or requirements change. The effective date above identifies this version; material changes will be communicated where required by law.
Contact our team at [email protected].